: (732) 429 6468 : actcessusa@actcessusa.com

Courses Offered

 
WORKFORCE RETENTION:

COMMUNICATION
SUPERVISORY SKILLS
CHANGE MANAGEMENT
CONFLICT RESOLUTION
TEAM BUILDING
AVOIDING HARASSMENT
DIVERSITY/CULTURAL SENSITIVITY

WORKFORCE SKILLS UPGRADE:

TRAIN THE TRAINER
NEGOTIATION SKILLS
PERFORMANCE MANAGEMENT
COMPUTER TRAINING – WORD, EXCEL, POWERPOINT, ACCESS, OUTLOOK
 • Introduction, Intermediate and Advanced courses
INTERVIEWING SKILLS
EFFECTIVE TIME MANAGEMENT
ENGLISH AS A SECOND LANGUAGE
SPANISH FOR MANAGERS
BASIC MATHEMATICS
WRITING SKILLS

IMPROVE SERVICE LEVELS:

ROOT CAUSE ANALYSIS
BEHAVIOR MANAGEMENT
MEDICATION ERROR PROOFING
PROBLEM SOLVING
PROJECT MANAGEMENT
STREAMLINING THE IHP/IEP PROCESS

REVENUE GENERATION:

LEADERSHIP FOR RESULTS
• Essential leadership responsibilities, skills and qualities
• Leveraging results of a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
• Strengthening the strategic planning process
 

REVENUE GENERATION:

FUND-RAISING, SOLICITATION, CAPITAL CAMPAIGN, AND OTHER DEVELOPMENT EFFORTS
ISO (QUALITY) CERTIFICATION
CUSTOMER SERVICE
CUSTOMER SURVEY
STRATEGIC PLANNING/SWOT ANALYSIS
PRESENTATION SKILLS TRAINING
BOARD MANAGEMENT AND DEVELOPMENT
CORPORATE COMPLIANCE

COST CONTAINMENT:

VALUE STREAM MAPPING – PROCESS EFFICIENCY IN THE OFFICE, WORK PROGRAMS AND SOCIAL ENTERPRISES
WORKPLACE ORGANIZATION (5S)
FACILITY LAYOUT/CELLULAR OPERATIONS/QUALITY CIRCLE
STANDARDIZED WORK
ERROR-PROOFING (MEDICATION ERROR-PROOFING)
ENERGY/COST EFFICIENCY TRAINING

ADMINISTRATIVE/OTHER FUNCTIONAL AREAS:

MANAGEMENT AND LEADERSHIP DEVELOPMENT
HR PROCEDURES
PERFORMANCE REVIEW
AVOIDING HARASSMENT
ERGONOMICS MANAGEMENT
OSHA/SAFETY TRAINING
STREAMLINING OFFICE/ADMINISTRATIVE PROCESSES

INTERNAL TRAINING:

The grant covers training delivered by internal trainers. Examples of internal topics may include: Counseling Skills, Defensive Techniques, Van Driving, Medication Refresher, Writing Skills, Certified Brain Injury Specialists (CBIS), and Recertification Courses that may include Medication, Blood Bourne Pathogen, Safety, and Crisis Prevention/Intervention.

Many other topics are covered. Act-Cess USA will be happy to help with a Training Needs Assessment.